This is wild, I see it way too often.
Business owners treat their staff poorly… then turn around and complain about bad service poor culture and no loyalty within their teams.
That’s not a staffing problem.
That’s a leadership problem.
Employees don’t give to customers what they don’t receive, so you cannot expect your team to create an exceptional experience to your customers if they’re having a shitty experience working for you in your business.
Exceptional hospitality isn’t part of your culture if it’s only trained & forced. It becomes your culture and your brand when it is modeled.
If your team feels rushed, they rush…
If your team feels undervalued, they hold back…
If your team feels like a number, they treat others the same way…
If your team feels like they’re not cared for, they will not be caring…
Not because they’re bad employees, but because they’re human and the energy, the stress, and the safety is felt and trickles down, then shows up in their performance.
Leader ship isn’t about demanding more. It’s about creating an environment where people want to give more. Where people feel seen, valued, and actually care. Because when your team feels taken care of, then they take care of everything else.
So before you blame “lack of loyalty”ask yourself a few questions:
What is it really like to work for you?
Would you want to work for you?
Are you really caring for your team?
Am I a good role model for what I want from my team?
Do I only show up when something is wrong?
If your culture is what you think it is… Have you asked your team?
Give it some thought!
Michael
